Cancellation and Refund Policy

POLICY ON ORDER CANCELLATION, RETURN AND REFUND EFFECTIVE 01.01.2022 

  

Product 

Policy 

Specific Requirements for Refund

Sun Glasses 

No Refund No Return 

NA

Contact Lenses 

No Refund No Return 

NA

Spectacles Frame 

7 days return policy subject to  standard terms & conditions

Buyer to ensure that no scratches are  made on product. The frame/s should not  be bent or twisted. All screws and any  embedment should remain intact and  must be returned with all the original box,  instructions, guarantee and any other  extras or complimentary products, if any,  in original condition.

Spectacles Frame  with Glasses

7 days return policy subject to  standard terms & conditions

Buyer to ensure that no scratches are  made on frame and glasses. The frame  should not be bent or twisted or be  damaged in any form. All screws and any  embedment should remain intact and  must be returned with all the original box,  instructions, guarantee and any other  extras or complimentary offers, if any.

 

Standard Terms & Conditions Applicable to the above mentioned products

The Company provides to its customer a standard cancellation, return, refund opportunity on the  purchase through the website. In case your purchase is not as per the specifications please follow the  following procedure and meet the respective conditions: 

Order Cancellation: 

  1. Order can be cancelled till it does not show as “order processed” in the Customer’s account.  ii. In case the customer chooses to cancel the order before its status changes to ‘Order  Processed’ please use the option of refund to your Account Wallet or Original source. iii. The refund to wallet or source shall take _10__working days.  

  2. Once dispatched, the Company shall not accept any cancellation request from your end.

  3. The request for return of Spectacles frames and Spectacles with Glasses can be raised within  7 days of delivery (including day of delivery) for reasons such as unsuitable, fit not  comfortable, did not like it etc. 

  4. Any other identification tag or company tag, the invoice and the original packing must be intact and sent back along with the product

Order Return:

  1. The request for return of Spectacles frames and Spectacles with Glasses can be raised within 7 days of delivery (including day of delivery) for reasons such as unsuitable, fit not
    comfortable, did not like it etc.
  2. Any other identification tag or company tag, the invoice and the original packing must be intact and sent back along with the product
  3. The product should not be damaged i.e., it should not have any dirt or scratches or tear or in short should not be rendered un-saleable;
  4. The pickup agent shall verify the product before picking up from the customer. In case the product doesn’t meets the specific standard terms than the pickup can be rejected by the
    pickup agent.
  5. Any grievance in this regard can be raised to Customer Care no. 9015555522 provided on the website of the company and also to Support E-mail at care@cfsvision.com and we will get in
    touch with you.
  6. Once the pickup is confirmed than you will receive a notification from us confirming “Return Picked up successfully” and “Return Delivered to origin” etc.
  7. The dedicated Customer Care Team of the Company will check the returned products and their decision to accept or reject the Return or Refund request will be final and binding ;
  8. Refund and Return of the product/s is subject to the condition in which the Company has received the product/s. The product/s should meet the conditions as mentioned above for
    successful Refund or Return.

Return Under Warranty:

  1. Customer can initiate such returns only through CFS Vision Customer Care 9015555522 provided on the website of the company and also to Support E-mail at care@cfsvision.com and we will get in touch with you.
  2. Customer is requested to send the product back at the address provided by the company along with all the original box, instructions, guarantee and any other extras or complimentary
    offers etc.
  3. Such returns to be managed by the customer at its own cost and AWB to be shared with CFS Vision customer care.
  4. On successful receipt of the returned product, the dedicated team will check the returned product and shall subsequently provide a voucher of Rs. 100/- for the cost of courier.
  5. Customer shall receive the acknowledgement and confirmation from time to time depending upon the package status and delivery with “expected date of delivery, out for delivery,
    delivered etc.
  6. The product under warranty can be repaired or replaced at sole discretion of CFS Vision.
  7. CFS Vision will deliver back the repaired/replaced product through its logistic partner at its own cost.
  8. In case of the specific warranty provided by the third party manufacturers/producer/reseller, then, the same shall be applicable subject to your compliance with the warranty terms
    mentioned therein.
  9. With respect to the warranty offered by the original manufacturer /producer/reseller, the CFS Vision would not be responsible or liable for the same.would not be responsible or liable for the same.

OTHER TERMS AND CONDITIONS AS APPLICABLE TO CUSTOMER (HEREINAFTER REFERRED ‘YOU’)

  1. You have an obligation to forthwith check the Product/s for accuracy upon receipt of the same.
  2. You will have a period of 7 (seven) days to confirm the decision of rejection or return to us. In the event we do not receive any communication from Yourself, then your opportunity to
    obtain a refund, return will lapse.
  3. The Refunds are processed within 30 (thirty) working days but in case of payments by Cheque or Demand Draft, additional days may be required to dispatch and for the funds to be credited
    to your account.

In case of third party products Customer claims will have to be raised with the original manufacturer /producer/reseller. The Company may provide reasonable assistance in this regard wherever possible